SHIPPING & RETURNS

RETURN POLICY

All returns must be made within 15 days of arrival. All returned product must be in unused condition and must be in it’s original packaging.

RETURN PROCESS

To return an item, please email us at thunderglass09@gmail.com and provide proof of purchase/receipt so that we can confirm you. When we confirm you we will provide the shipping address. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Any item not in it’s original condition, is damaged, and or missing parts for reasons not due to our error will not be accepted.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five days to process your return. Depending on your credit card company, refunds may take 2-3 weeks billing cycles to appear on your credit card statement. We will notify via email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, contact us at: thunderglass09@gmail.com

MISSING ITEMS

Smaller items may have shifted during transit. Please check all packaging before throwing it away. If an item or component from your order is missing from the box upon arrival, please email thunderglass09@gmail.com with your order number and a description of what’s missing. You have 3 days to report a missing item. Once the shortage is confirmed, we’ll issue a replacement as soon as possible. However, if you're claiming your entire package was never delivered or was stolen from your doorstep and USPS tracking information shows it was delivered correctly, you'll need to file a claim with USPS or submit a police report for stolen mail before we process a replacement.